Refund & Cancellation Policy

New paid subscribers may request a full refund within seven (7) days of their first billing charge, provided the account has generated fewer than five (5) videos during that period. Refunds requested after seven days or after the usage threshold is met are not eligible unless otherwise required by law.

Email hello@clipus.io from the address on your account with the subject line "Refund request". Include your Stripe customer ID (found in your receipts) and a brief reason. We respond within two (2) business days and process approved refunds to the original payment method within five (5) business days.

You can cancel your subscription at any time from the Billing settings, which opens the Stripe Customer Portal. Cancellation takes effect at the end of the current billing period. You retain access to paid features until that period ends. Monthly credits are not refunded for the partial period.

Plan changes mid-cycle are prorated automatically by Stripe. Upgrades are charged the prorated difference immediately. Downgrades apply at the next billing cycle; no credit is issued for unused portions of the current cycle.

If a scheduled payment fails, Stripe retries automatically for up to three (3) attempts over seven (7) days. During this period, your account is marked as "past due" and paid features remain available. If all retries fail, the subscription is canceled and the account reverts to the free tier.

Annual subscriptions follow the same seven-day money-back guarantee from the first charge. After the initial seven-day window, annual plans are non-refundable for the remainder of the year. You may cancel renewal at any time from the Billing Portal.

Monthly video generation credits reset at the start of each billing cycle. Unused credits do not roll over and are forfeited at the end of the cycle. Credits have no cash value and are not refundable.

Refunds may be granted outside this policy at our sole discretion, including cases of prolonged service outage, billing errors on our end, or where required by applicable consumer protection law. Refunds required by law will not be withheld.

Questions about this policy: hello@clipus.io

Clipus, Inc.
1111B S Governors Avenue #44561
Dover, DE 19904, United States